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RE-INVENTING ICT BUT NOT THE WHEEL
by Flavio Gaj
rating: ( reviews)


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The complexity of Information Technologies and their indissoluble connection with the business urgently requires a different and more effective way of managing Information Services. Information Services (or digital Services in their various forms, be it e-commerce, electronic publishing, entertainment, bibliographic research or banking and financial services or Public Administration Services for citizens) are an integral part of everyday life. Greater emphasis on quality as perceived by customers and end-users, and a different, more rigorous and quantitative, way of measuring and managing these services will become a must over the next few years. These, together with effective cost control, will be the critical success factors for IT Service organizations that aspire to succeed.

The approach proposed here encompasses going back to basics and a Copernican revolution.

A Copernican revolution because it inverts views and priorities: the constraints and rigidity of IT no longer condition business. Rather, business priorities direct and guide, quantitatively and rigorously, the IT operations. Back to basics because it retrieves, enhances, adopts and adapts wellestablished manufacturing criteria and concepts such as the Bill of Materials (i.e. the product described in its tangible and intangible components), the quantitative measurement of failures, incidents and SLA as perceived by end-users and not only intended for IT technical management.




This book is an indispensable tool for IT professionals who dedicate themselves to the design of quality processes and systems in the IT field. It is also a useful reference for the management of IT user functions, to better understand how they operate, the critical issues, and especially how to evaluate their effectiveness in an objective way.


Details:
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bound: 197 pages
publisher: IlSole24Ore (March 6, 2017)
lang: English
asin: B06XCRS7XG
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weight:
filesize: 7655 KB



RE-INVENTING ICT BUT NOT THE WHEEL Flavio Gaj
RE-INVENTING ICT BUT NOT THE WHEEL information wiki author book francais





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